Camping Arena – Budapest Privacy Notice

Camping Arena - Budapest (“we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from camping guests, as well as visitors to the Camping Arena Budapest website, and the way in which Camping Arena Budapest uses this information to better serve your needs.

What is Personal Information?

Personal information is any information about you as an identifiable individual. The personal information that we process includes:

• Basic information – such as name, age, gender, passport information and publicly available photograph; 
• Contact information – such as your home address, zip/postal code, email address and phone number; 
• Health information where disclosed and relevant to the provision of services; 
• Preferences – such as special requests, service issues and other preferences for your stay; 
• Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, operating system and version); and 
• Correspondence – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.

How do we use your personal information?

We use your personal information for the following purposes:

• to enable you to use our website;
• to help us identify you
• to provide superior customer service to you;
• to assist us in making your reservation and providing the services you request at any of our properties;
• to contact you in relation to matters that arise from your stay with us;
• to send you newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);
• to respond to a specific "Information Request" from you about our camping and deal with any other enquiries, correspondence, concerns or complaints you have raised;
• for you to participate in one of our on-line promotions;
• to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.

On what basis do we use your personal information?

We use your personal information on the following basis:

• to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
• to enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
• for legitimate business purposes – using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our services more efficient and effective;
• because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes; or
• for the establishment, exercise or defence of legal claims or proceedings.

How is personal information collected?

We collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Camping Arena - Budapest.

Otherwise, we gather information when you provide it to us, or interact with us directly, for example:

• when you make a reservation online,
• during your stay at Camping Arena Budapest, including information provided during check-in.

We also receive information about you from other sources, such as our business partners and publicly available sources. We combine information that we have about you from various sources, including the information that you have provided to us.

We may also collect information from you through the use of cookies, when you visit our website.

How do we protect personal information?

We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction, consistent with applicable data protection and privacy laws.

Camping Arena – Budapest stores personal information in a secure location and we take steps to ensure that only designated individuals have access to this information.

What information is not secure?

We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information.  Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.

Your rights

Accessing your personal information

We understand that you may like to know what personal information we hold about you. We are happy to assist you with your request. To protect your personal information, however, we require that you prove your identity to us at the time your request is made.

When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver's license and you will be asked to sign a request form.

Where you make a request by other means, we request you contact us in writing via email, fax or letter including a copy of a government issued identification and signature. We require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.

The above information is required to create an audit trail of how the request has been handled.

Camping Arena Budapest reserves the right to decline access to your personal information under certain circumstances as permitted by law. If your personal information is not disclosed to you, you will be provided with the reasons for this non-disclosure.

Other rights

You may also be entitled to:

• request the correction and/or deletion of your personal information;
• request the restriction of the processing of your personal information, or object to that processing;
• opt out from processing of your personal information for direct marketing purposes;
• withdraw your consent to the processing of your personal information (where Camping Arena Budapest is processing your personal information based on your consent); and
• request the receipt or transmission to another organisation, in machine-readable form, of the personal information you have provided to Camping Arena Budapest.

Where you are given the option to share personal information with Camping Arena Budapest, you can always choose not to do so.

If at any time you wish to exercise any of these rights, you can do so by:

• via e-mail at info@budapestcamping.hu
• via letter Camping Arena Budapest, 1106 (X.) Budapest, Pilisi utca 7.

How long is my Personal Information retained?

Your personal information will be stored for the period of time required by law. This may involve retaining information following your stay. We will delete your personal information once it is no longer required for any of the purposes described above.

We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Camping Arena Budapest.